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Many Russian employees whose rights have been violated by their employers ask the Federal Service for Labor and Employment, Rostrud, to investigate their cases. Illegal dismissals, problems with salary and severance payments, dangerous working conditions, and incorrect registration of employment contracts are among the many issues that employees seek help in resolving. Since the beginning of the pandemic, the number of issues and problems reported has increased dramatically.
Rostrud was inundated with applications for labor inspections and required new digital solutions for receiving and routing them to the necessary departments. A service that employees could use themselves to quickly search for information on labor law, as well as related forms of documents, was also badly needed to alleviate the workload.
Today, OnlineInspection.rf provides more than 20 services for employees and employers. Thanks to tools for preliminary consideration and routing, appeals are effectively distributed across departments, and the time for processing them has been reduced. The Knowledge Base, ‘Duty Inspector’ service, self-checking tools, and the OnlineInspector chatbot help resolve a significant portion of the issues before Rustrud needs to be contacted directly.
Digital solutions have made the labor inspectorate’s work more transparent and improved its reputation.
“The Federal Service for Labor and Employment expresses gratitude to Intellectual Social Systems and its specialists for their high professionalism and resourceful work in creating and developing client-oriented services for employees and employers within OnlineInspection.rf “
“The Federal Service for Labor and Employment expresses gratitude to Intellectual Social Systems and its specialists for their high professionalism and resourceful work in creating and developing client-oriented services for employees and employers within OnlineInspection.rf “
