Digital Transformation of Client Services
Problems We Solve
First-line operators can't cope with the flow of requests
Lack of convenient communication channels
Lack of ticket monitoring and analytics
Processes require a lot of manual tasks and routine paperwork
Lack of self-service tools
Bad reviews or lack of feedback
No interaction between the support lines
Our Benefits
For large companies
For governmental and non-governmental organizations
For small and medium-sized businesses
Results of Implementing Our IT Systems
Up to 30%
decrease in paperwork and manual operations
70%
decrease in paperwork and manual operations
1.6x
increase customer satisfaction
4x Speed
faster ticket processing
Up to 22%
of questions answered via self-service
Up to 86%
of clients ready to make a repeat sale
Main Components of Our IT Systems
Self-service web portals – knowledge base and client web portal
Chatbot with natural language recognition module
Dashboard: an administrative panel with a graphical interface that displays the main metrics and process indicators
Mobile Application
Core – a system for collecting, recording and processing tickets from different channels
Module Integration (API)
Survey Creation Tool
Our Customer Service Products
PulseDesk
A multichannel helpdesk system that automates client service
Jinnee
A tool for creating chatbots that automates first-line support
How we work with clients
Analysis and Conceptualization Stage
Planning stage
Product testing, product demonstration for client, release of final version
Product Support and Scaling Stage
Other Areas of Expertise
Michelin
