Digital Transformation of Client Services

    Our IT systems increase customer and employee loyalty, speed up business processes, provide a comfortable working environment, and handle many other communication tasks. We build effective turnkey support in the B2G, B2B, and B2C sectors by conducting research, developing a project concept, writing code, implementing new systems and training users.

    Problems We Solve

    First-line operators can't cope with the flow of requests

    Lack of convenient communication channels

    Lack of ticket monitoring and analytics

    Processes require a lot of manual tasks and routine paperwork

    Lack of self-service tools

    Bad reviews or lack of feedback

    No interaction between the support lines

    Our Benefits

    For large companies

    Cloud and on-premise solutions of any scale and complexity
    Seamless evolutionary migration to new IT systems
    Integration with any system or service
    Chatbots for automating first-line support

    For governmental and non-governmental organizations

    Web portals and mobile applications for customer self-service
    Development taking into account GOST standards and legal requirements, including 152-FZ ‘On Personal Data’
    Integration with Gosuslugi system
    Collection of analytical information on consumer confidence

    For small and medium-sized businesses

    An accessible helpdesk system with an intuitive interface that can be implemented in 1 day
    Multi-channel support, web widgets, knowledge base, and client web portal
    Mobile application
    In-house technical support

    Results of Implementing Our IT Systems

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    Up to 30%

    decrease in paperwork and manual operations


    decrease in paperwork and manual operations


    increase customer satisfaction

    4x Speed

    faster ticket processing

    Up to 22%

    of questions answered via self-service

    Up to 86%

    of clients ready to make a repeat sale

    Main Components of Our IT Systems

    Self-service web portals – knowledge base and client web portal

    Chatbot with natural language recognition module

    Dashboard: an administrative panel with a graphical interface that displays the main metrics and process indicators

    Mobile Application

    Core – a system for collecting, recording and processing tickets from different channels

    Module Integration (API)

    Survey Creation Tool

    How we work with clients

    Analysis and Conceptualization Stage

    Analyze processes
    Determine digital transformation strategy
    Calculate ROI
    Create requirement description and roadmap
    Estimate costs

    Planning stage

    Develop a prototype
    Create customer journey map
    Create UX/UI design
    Develop a product based on SCRUM and Agile methods using a modern technology stack

    Product testing, product demonstration for client, release of final version

    Digitalize processes
    Carry out integrations
    Train employees to use the new system

    Product Support and Scaling Stage

    Provide technical and analytic support
    Consult on further development and improvement of processes


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